• Listed: 13 February 2019
  • Closes: 19 February 2019
  • Central Christchurch
  • Contract - fixed term
  • Christchurch City Council

The Council is committed to delivering excellent customer services and building a resourceful online platform for our Citizens and Community. We are focused on the highest quality and having robust processes in place to ensure that people have positive outcomes in all areas of communication with us.

With that in mind we now have a need for a Technical Writer and Support Analyst. This role is supporting all users of the Council IT systems at an Operational Level. Your strong experience in a Technical Writing capacity will come in handy when researching, reviewing and updating end user documentation. We are focused on working with the Service Desk in creating a help centre for our customers and creating knowledge articles for technical and non-technical users. With an emphasis on content your knowledge in developing online material and articles along with help videos will be utilised. With a good mix of Service Desk Support this role offers a lot of variety. You'll need to have a strong background in using ITIL Methodologies and with a passion for change management and problem solving you'll have a sound understanding of General Enterprise solutions. Having a natural ability to collaborate and share information you'll feel comfortable in training other team members around detail of content.

As you can tell customers are our jam so having high level of communication and empathy is important. We take an "all hands on deck" approach so being an all-rounder you'll naturally have the ability to muck in where required. Understanding IT support models and UX and working with video recording and editing tool Camtasia would be an advantage.

This is a part time role covering a staff member who is away on parental leave for 6 months for 20 hours per week. This would suit you if you're looking for flexibility around hours and wanting to dip your toe into a big organisation!

To apply for this role go to the cccjobs website

Additional Recruitment Information:
Hourly Rate: $26.78 per hour - $33.48 per hour

Contact: