• Listed: 06 July 2016
  • Closes: 05 August 2016
  • Christchurch or Melbourne
  • Permanent - full time
  • Vault

About Vault

Vault, an ASX listed company, provides cloud and mobile Employee Health & Safety (EHS) solutions for businesses across a range of industries. It is centred on the specialist areas of compliance and safety and complete platform developed by our inhouse development and compliance teams. Vault aspires to have its systems input in every workplace around the world.
Vault exists to help create safer workplaces.

The Role

As a Technical Writer and Education Specialist reporting directly to the General Manager, Tim Dowling, you will be responsible for working with our product. Customer success and marketing teams to deliver content that adds value to Vault users. From help and process documentation through to creation of help videos and online self-paced courses, this role is diverse, challenging and critical to helping our users get started on the Vault EHS platform.

Key Responsibilities

  • Creation and maintenance of online help centre content
  • Creation and maintenance of help video content
  • Creation and maintenance of online self-paced courses
  • Work closely with stakeholders to produce value added content
  • Innovate to surface content where it’s needed most
  • Drive in app on-boarding content and flows.

Skills, Knowledge and Experience

  • 5+ years of technical writing or software education content experience.
  • Experience with online help centre platforms - preferably Zendesk
  • Proficient in video editing software suites
  • Experience using online learning management systems
  • Ability to keep stakeholders to deadlines
  • Experience with Hubspot a bonus but not required.

This is a great opportunity for you to make your mark on a fast growing company. If you possess the skills and experience, are self-motivated and you are an individual who takes pride in fostering strong business relationships, we encourage you to apply today.

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