Technical Communicator

Who are we and what we do

Author-it Software Co. (ASC) is a world leading provider of on-premise and cloud-based products for authoring technical publications, e-learning and pharmaceutical information.

What does that mean for our customers? Our tools are used by some of the world’s largest organisations to enable reuse, reassembly and multi-format consumption of mission critical content. Our two software platforms, Docuvera and Author-it, enable the transformation of how our customers create and manage their content, leveraging a component first approach where content is broken down, easily assembled into documents, and reused across their organisation.

Our two products serve different industries; Docuvera’s focus is solving the problem of inefficiency in creating and updating documentation through the drug development lifecycle for bio-pharma for large global Life Science customers, while Author-it provides technical documentation, learning and development, and compliance solutions for high tech, manufacturing, energy and more, at enterprise scale across the globe.

Established in 2000 in New Zealand, our talented team of over 100 people are based in New Zealand, Europe, and the United States, working across our Technology, Product, Quality, Customer Success, Marketing, Sales, Finance and People Experience divisions.

The part you'll play

You will be a part of the Author-it Product team. Led by our founder, the team handles:

• Defining the product roadmap
• Delivering releases
• Sales
• Marketing
• Onboarding new customers
• Supporting thousands of users worldwide.

As a part of this team, you will help deliver world-class user assistance by creating content that blurs the lines between technical documentation and online learning. You will ensure our documentation is:

• Up-to-date
• Easily discoverable
• Suitable for its intended audience.

What you'll focus on

As the primary content creator, you will design, develop, and maintain end-user documentation and training curriculum. You will work on:

• Developing and maintaining a strategy addressing the learning needs of new and prospective users
• Curating and updating existing documentation
• Contributing to UX content (UI strings, flow, etc)
• Designing, developing, and publishing new documentation or eLearning content
• Becoming a subject matter expert on the Author-it product suite and its documentation
• Creating release notes for each product release (every 3-4 months)
• Coordinating documentation reviews
• Implementing a documentation style guide and ensuring contributions follow the defined standards
• Recommending improvements to current training methodologies
• Working with the other team members to improve training needs and delivery
• Striving for an exemplary standard of content management and reuse
• Collecting and auditing customer feedback on curriculum, training, and documentation with professionalism and diligence
• Contributing to an innovative and continuously improving culture.

What you'll bring to the role

At ASC we know that the mixture of experience, skills and attitude are key ingredients in making a team succeed so we need the right people on board.

You will have this experience and knowledge:

• Have 5+ years practical experience and proven success in providing high-quality user documentation and/or learning content for a commercial software product
• Expertise in MS office products, multi-media, video, audio, and image editing and production software
• Native fluency and full command of English spelling and grammar
• Experience with technical writing and learning tools and technologies, editors, Help systems (e.g, HLP, CHM, WebHelp, JavaHelp) and web technologies (e.g. HTML, XHTML, CSS, XML)
• Competence in using software applications in MS windows and web-based environments
• Previous experience with Author-it or other component authoring and content management systems preferred.

You will have refined these skills:

• Ability and interest to learn technical terminology in a practical environment
• Ability to communicate ideas, opinions, requirements, facts, and operational detail (in written, oral and presentation forms) to a high standard and to diverse audiences
• Work effectively both independently and as part of a team, and without day-to-day line management
• Technical writing experience working in an agile scrum environment
• Competent working in a cross-functional, multi-cultural team environment
• Creates innovative ideas to promote change
• Thinks strategically, is logical, drives outcomes according to plans
• Sets high personal standards, models the way
• Your team-first mindset. Your way of working is collaborative
• A willingness to learn, to adapt to try new things, or take on a different perspective
• Resiliency, as change comes with the territory in a scale up tech environment
• A positive attitude and strong EQ to build and maintain a great connection with your team members across ASC
• The ability to think outside the box and focus on solutions.

You’ll have these certifications or qualifications:

• College or university degree is desired.

How We Do Things Here

Our guiding principles, entitled How We Do Things Here, set the tone for life at ASC:

• We delight our customers
• We focus on solutions
• We act with integrity
• We nurture growth
• We put people first.

That gives you an idea of how we work together.

Of the many qualities our diverse global team have, one that stands out is our passion for what we do. We take pride in our work and we are constantly learning and adapt to try new things or take on a different perspective. We enjoy and thrive in our rapidly changing environment, which requires flexibility and self-discipline, but, in return, we relish the excitement that we are part of a fast-paced scale up business working on transformative technology.

Why ASC is an awesome place to grow your career

We operate in a high trust environment, and we really walk the talk. We aspire for everyone to be themselves and be comfortable at work, so we put great emphasis on ensuring our people have what they need to be at their best. This includes:

• offering a digital first, fully flexible working style
• having modern tools and systems
• relaxed office hubs in some countries, stocked with free drinks and snacks
• offering extra paid time off for year end closedown and your birthday (with unlimited PTO in the USA)
• rewarding our long serving people with long service leave
• engaging everyone in reward and recognition programs
• access to various wellbeing platforms
• a focus on personal growth, including dedicated ‘tools down’ personal development time
• in the USA, we offer fully funded health benefits, like dental and medical

all within in a diverse, supportive, and inclusive global community.

To apply

To apply click Apply

Contact:

• Liz O'Brien
• elizabeth.obrien@author-it.com