• Listed: 19 August 2021
  • Closes: 31 August 2021
  • Auckland
  • Permanent - full time
  • MYOB

About the company

MYOB is a business platform. Our purpose is to help more businesses in Australia and New Zealand start, survive and succeed. Our team is continually growing, inventing and disrupting conventions. To make all this happen, we are dedicated in creating an exceptional flexible employee experience for all team members and offer a culture where you can be yourself. We don’t want you to simply ‘fit’ into our already established culture, we want you to come and add to it, and make it even better!

You’ll be part of a team responsible for selling and supporting our highly regarded online business solutions. We’re the heart and soul of MYOB , and we’re sharply focused on helping 1.2 million businesses thrive.

About the opportunity

The best online help gives the user exactly what they need, when they need it. We’re a team of talented writers who design effective online help content that speaks the language of our clients. As a technical writer, you’ll help users successfully complete tasks and discover value-adding features. It’s all about making people’s lives easier by saving them time and communicating the right messages.

About the role

You’ll work closely with our Enterprise product and design teams in a real agile environment to design help that’s clear, helpful and solves real customer problems. Your co-workers will also look to you for guidance on terminology, wording, and language design. This isn’t just sitting behind a computer and writing instructions. You’ll get to work with all sorts of intelligent, passionate people to help make usable and intuitive products. You’ll also get to flaunt your creativity by explaining new features and delivering a compelling support experience.

What you'll bring

  • Professional experience creating online software documentation (we’d love to see your best examples!)
  • Outstanding skills in crafting plain, user-centric English
  • Ability to explain complex concepts clearly and fluently
  • Ability to understand users’ real-world, business needs and explain how our solutions can help them
  • Flexibility and initiative to work in an agile environment
  • Highly creative communication and critical-thinking skills with a strong instinct for challenging conventions
  • A curious mind that gets to the bottom of user needs.

What we offer

Apart from the great job, working for fantastic leaders and working in ANZ's fastest growing SaaS businesses, we offer:

  • Flexperience - We offer a good blend of work from home and office to help get that right work/life balance
  • Competitive salaries, comfy office, and opportunity for flexible training with sources such as LinkedIn Learning, amongst a number of other awesome perks.

If you want to work and collaborate where opinions are valued, and your ideas can make a difference, you should work at MYOB. We are an equal opportunity employer and value diversity at our company.

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