Our Purpose

At Xero, we’re here to make running a business beautiful. By making small business more efficient every day, connecting them with big business technology and empowering a community behind them, their potential is limitless. When that happens, we’re not only helping small business, we’ll be building a stronger economy that can change the world.

How you’ll make an impact

WorkflowMax is flexible, end-to-end job-management software, used across a wide range of industries and sizes of business. Although WorkflowMax is owned and co-located in the same office as Xero, it is run as a separate business, and you would be an integral part of a small, passionate team.

We’re looking for someone who can get to know the WorkflowMax product, customer journey and its customers, inside out. Powered with this understanding you’ll take control of customer resources such as the support centre knowledge base and ensure it is kept up to date as changes occur within the product and the customer journey continues to evolve. You will update and create support material and work closely with the Head of Education on strategic initiatives, to continuously look for new ways to help our customers get the most out of the WorkflowMax software, support resources and community.

What you’ll do

This role will really suit someone with a technical writing or training background who wishes to demonstrate their skills in the development of a broad range of educational and support material.

Your responsibilities will include working with the WorkflowMax Head of Education and other stakeholders to:

• Review, prioritise, update or develop new material in the following areas:
  • The WorkflowMax support centre
  • Online self-paced training courses
  • Screencast video tutorials
  • In-app support material.
• Publish updated content in several channels.
• Undertake work as required in any of the above areas to support ongoing strategic initiatives.

Where you’ll fit in

Based in	Team	Manager	Direct reports	Contract type
Auckland	WorkflowMax Education	Steve Moss	None	Full-time Permanent

What you’ll bring with you

Critical competencies

Experience

High standard of written English with proven technical writing skills. Logical and methodical approach. Understanding of SMB space and the job management processes is beneficial. Intense focus on the customer and their success. Learning agility and ability to adapt behaviour. High EQ and effective relationship building skills. Presents solutions and continuously evolves processes and rituals. Able to juggle quickly changing priorities. Ownership and ability to thrive in a fast-paced environment. Ability to work in a global remote environment. Willingness to work with differing time zones which means occasionally working unconventional hours.

At least 2-3 years’ experience working as a technical writer or training content developer (or both), preferably in a software development environment. Familiar with Information Mapping Ⓡ or similar development methodology. Proven use of a diverse range of software tools preferably including Adobe products including Photoshop, TechSmith products including Camtasia, or other audio and video products. Editing and proofreading experience. Experience with using SaaS products or an understanding of what they are. Some experience with HTML and CSS with some knowledge of the web environment.

What we value

Human Xeros are authentic, inclusive and really care.	Challenge Xeros dream big, lead and embrace change.	Team Xeros are great team players.	Ownership Xeros deliver on our commitments.	Beautiful Xeros create experiences that people love.

This position description is intended merely as a guideline of the responsibilities involved in the position. The employee is expected to perform any other duties as reasonably required by their Manager.

Contact:

• Steve Moss
• steve.moss@xero.com