Intermediate Technical Writer

About the Company

We're a global company and a leading provider of practice management software products for law and professional services firms worldwide - particularly large law. In this region we have a large development team in Auckland, and 2 'client facing' offices in Melbourne and Sydney. We are a strong adopter of Microsoft technologies and a Microsoft Gold Partner.

We support over 3,100 clients in more than 30 countries, representing:

• 77 of the top 100 global law firms
• More than 88 percent of the Am Law 200
• 21 out of the top 40 Australian law firms

About the role

If you have 2-3 years' experience in a technical writing role and are looking to take a step up to an intermediate position, this is a great opportunity to continue your career in the software industry. You will work alongside our development teams based in Albany on the North Shore to combine your passion for technology and analytical skills with your love for writing and editing.

We have an ambitious product launch schedule which provides a great opportunity to be working on documentation for a stack of new products and applications. Far from sitting on the sidelines, you will be an integral part of the development and design process - actively involved and working very closely with the product teams and technical experts. You will be responsible for your own projects, creating high quality documents, application help, and instructional videos for a range of external audiences.

Your team forms part of a larger Research and Development group which is split between Auckland and Tallahassee in North America. Together the R&D group are responsible for developing and maintaining our products, which are sold and supported around the globe.

What you'll be doing

• Creating and maintaining the standard documentation set for our applications (in accordance with our style guide):
  • User Guides/Online Help
  • Customisation Guides
  • Administration Guides.
• Creating and maintaining instructional videos for our applications.
• Collaborating with the development teams for the creation of the standard release document set for our applications (using our templates and guidelines):
  • Release Notes
  • Installation Guides
  • Setup Guides.
• Working with the other tech writers in the maintenance of the Documentation Team shared resources, including:
  • Templates
  • Style Guide
  • Documentation Wiki.

Skills requirements and experience

• Teamwork - you'll love working and collaborating both in a development team, as well as with the wider technical writing group.
• Communication - this will be a real strength, especially in offering opinions, sharing information and ideas, and relating to your team mates. You'll have the ability to ask the right questions of the right people, and won't be afraid to challenge the status quo where necessary.
• Proactivity - you'll be an eager self-starter, quick to pick up new concepts, and be able to work independently to figure out the best and most effective way to complete your work.
• You will be expected to contribute actively to improving internal processes to help make the writers' workflow more streamlined and efficient.
• Qualifications - you'll have an appropriate tertiary qualification or demonstrated equivalent experience on the job.
• Technology Background - you'll have worked as a writer in a technology company for at least 2-3 years and have a passion for conveying technical content in clear, concise, and accurate language. You'll be able to understand and process technical information with ease. You'll have experience with the following:
• HTML/CSS
• Technical IT concepts - SQL, networking, scripting, and version control
• Software environments - Windows, Linux, command line interfaces, and Internet browser
• Technical documentation, hardware/software requirements - this includes the ability to read and interpret technical specifications and designs
• Installation and upgrade logic and story
• Technical tool use
• Graphics, diagramming, and image and capture editing.
• Experience with Agile concepts and API documentation is advantageous
• Software and Tools -experience with a help authoring tool like Flare is required. You'll also be an HTML and CSS whiz, and be able to work efficiently with a video recording and editing tool such as Captivate or Camtasia.

If you fit the above requirements and would like to apply, we encourage submitting a stellar cover letter explaining your passions and interests, and convincing us why you'd be the best person for the job. Tailor your letter and CV as best you can to win us over!

Apply online at the following link:

https://recruit.hirebridge.com/v3/Jobs/JobDetails.aspx?cid=6557&jid=490534

Contact:

• Aderant Career Centre
• www.aderant.com