• Listed: 26 August 2021
  • Closes: 27 September 2021
  • Auckland
  • Permanent - full time
  • ezyVet

About the company

ezyVet is the premium practice management software solution for veterinary businesses around the world. ezyVet helps customers manage their clinics, specialist centres, hospitals and universities in intuitive and innovative ways giving them more time and the tools to better care for our furry friends.

About the opportunity

In this role, you’ll be writing and maintaining customer-facing content to support customers who use the suite of ezyVet products.

Responsibilities of the role

These include:

  • Creating customer documentation for ezyVet products
  • Collating and write release notes for all ezyVet products
  • Making staff documentation for cross-team use
  • Converting legacy documentation to new content systems
  • Using a variety of documentation delivery formats (including video)
  • Proactively identifying, recording, and executing content requirements from customers and staff
  • Interviewing subject matter experts (in-person and remote) for documentation source content
  • Doing proofreading and related technical editing tasks to maintain content standards
  • Writing text strings and micro-content for the user interface of ezyVet products
  • Interviewing customers and staff to measure the effectiveness of content readability and delivery
  • Working with other teams to standardise terminology and language.

What you will bring to the role

This will include:

  • 1+ years writing technical documentation for a technology product (hardware or software)
  • Excellent practical knowledge of plain English
  • Experience with image editing software
  • Demonstrable passion for helping people
  • Growth mindset with a hunger to learn and develop
  • A knack for analysis and problem solving
  • Ability to thrive in a fast-paced environment.

Nice to haves but not required

These will include:

  • Practical knowledge of markup languages (such as XML, HTML, or Markdown)
  • Customer support experience (of any kind)
  • Experience with video production software
  • Practical application of Simplified Technical English (STE)
  • Experience with structured authoring and topic-based authoring
  • Experience with instructional design and learning management systems.

What the company provides

Over and above what you would expect a company to provide, ezyVet offers:

  • The chance to join a talented and supportive team
  • New custom-built office in the centrally located Freemans Bay
  • Free lunches 3x a week (including food truck Fridays!)
  • Onsite gym & rooftop bar
  • Never work on your birthday again! With our birthday leave policy
  • Fresh fruit and barista standard coffee
  • Animal friendly office – woof woof!

If you want to improve the lives of vets, their teams, pet parents and last but not least, the health of animals worldwide, then hit apply! We’d love to hear from you.

Apply

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